Shipping Policy

We ship all over the world!

Shipping your order quickly is our first priority.  When your order arrives we drop what we are doing and start our picking/packing process.  We work hard to get your order out on the courier, or in the mail (if you live outside NZ) often the same day we receive it.  We are customers ourselves and know how important it is to receive those items as soon as possible!

Thank you for visiting and shopping at glaze.co.nz. Following are the terms and conditions that constitute our Shipping Policy.

 

Within New Zealand

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method	Estimated delivery time	Shipment cost
Courier	2-3 business days	Free, with $100 purchase or more* *not available with discount coupons.
Courier	2-3 business days	$8.50, anywhere in NZ
Pickup (Westmorland, Christchurch)	1-2 business days	Free

 

Delivery delays can occasionally occur – while we do our best to avoid them they are usually beyond our control.

 

Shipment to PO boxes

We are able to deliver to PO Boxes depending on your order.  Please contact us at admin@glaze.co.nz before entering your PO Box address for delivery. 

 

Shipment Confirmation & Order Tracking

You will usually receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Within Australia*

Yes – we ship to Australia!

*not available for AIDA Art Clay products. Please refer to the following link to find your local AIDA Art Clay World distributor.

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment method	Estimated delivery time	Shipment cost
Airmail	3-10 business days	$29.95, anywhere in Australia

 

International*

We ship anywhere in the world!

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

*not available for AIDA Art Clay products. Please refer to the following link to find your local AIDA Art Clay World distributor.

Shipment method	Estimated delivery time	Shipment cost
Airmail	5-20 business days	$39.95, anywhere in the world

 

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.